BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20230804T120000Z DTEND:20230804T133000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:WLC - Difficult Customer Conversations DESCRIPTION:Difficult Customer Conversations\n\nPreparing for the Unexpected & Debunking the Myths\n\n \n\nThe customer service world can present many unique challenges. Kate Smiley and Delainey McIlwain of Park National Bank will provide the tools and knowledge needed when faced with difficult customer conversations\, including how to deal with the "unknown" and debunking common myths around customer service.\n\n \n\nTakeaways:\n\n\n Phone protocol hang up the phone on unruly customers. We will dive into a different approach for you to consider. \n The customer is always right. Let's look at 5 reasons why the customer may not be right. \n\n\n \n\nKate Smiley\n\nSenior Recruiting Consultant\n\nPark National Bank\n\n\n\n\n\nKate began her career at Park National Bank in 2010 as a Teller after obtaining her BS Degree in Education and Human Development. Throughout the last decade\, she transitioned from the front line to the Director of Freedom Years\, during which she annually led up to 1\,500+ customers on vacations all over the world. A recipient of the Lancaster Fairfield County Chamber's 2019 Tammy Nusser Customer Service Award\, Kate also serves as the Board President of the Decorative Arts Center of Ohio and is involved in Lancaster Rotary\, Young Professionals of Fairfield County\, and the Fairfield County Foundation's Women's Giving Circle\, among other organizations.\n\n\n\n\n\nDelainey McIlwain\n\nCommunity Relations Coordinator\n\nPark National Bank\n\n\n\n\nDelainey serves the Southeast region of Ohio as a Community Relations Coordinator for Park National Bank. Delainey began her career with Park National Bank in 2014 as a Teller while completing her Bachelors of Science in Communication's degree at Ohio University. She has held various positions over the years before assuming her current role as Community Relations Coordinator. A recipient of the Lancaster Fairfield County Chamber's 2023 Young Professional of the Year award\, Delainey also serves on numerous local non-profit boards including\, Treasurer of Destination Downtown Lancaster\, President of Friends of the Lancaster Parks and Rec\, President of Visit Fairfield County and is also involved in Young Professionals of Fairfield County\, OUL's Women's Leadership Summit\, and the Fairfield County Foundation's Women's Giving Circle.\n\n\n\nJoin us on Friday\, August 4\, for an opportunity to hear from our guest speakers and create some amazing connections!\n\n\n\n\n \n\nThe Women's Leadership Coalition was launched with the goal to educate\, inspire\, mentor\, and support women in leadership positions in the workplace and in the community. The program also fulfills key parts of Pickerington Area Chamber's vision and mission to provide opportunities for connection and to help our members and community thrive both today and tomorrow. X-ALT-DESC;FMTTYPE=text/html:

Difficult Customer Conversations
\nPreparing for the Unexpected &\; Debunking the Myths
\n \;
\nThe customer service world can present many unique challenges. Kate Smiley and Delainey McIlwain \;of Park National Bank will provide the tools and knowledge needed when faced with difficult customer conversations\, including how to deal with the "\;unknown"\; and debunking common myths around customer service.
\n \;
\nTakeaways:

\n\n\n\n

 \;
\nKate Smiley
\nSenior Recruiting Consultant
\nPark National Bank
\n
\n

\n\n

Kate began her career at Park National Bank in 2010 as a Teller after obtaining her BS Degree in Education and Human Development. Throughout the last decade\, she transitioned from the front line to the Director of Freedom Years\, during which she annually led up to 1\,500+ customers on vacations all over the world. A recipient of the Lancaster Fairfield County Chamber&rsquo\;s 2019 Tammy Nusser Customer Service Award\, Kate also serves as the Board President of the Decorative Arts Center of Ohio and is involved in Lancaster Rotary\, Young Professionals of Fairfield County\, and the Fairfield County Foundation'\;s Women'\;s Giving Circle\, among other organizations.
\n
\n
\nDelainey McIlwain
\nCommunity Relations Coordinator
\nPark National Bank
\n
\n

\nDelainey serves the Southeast region of Ohio as a Community Relations Coordinator for Park National Bank. Delainey began her career with Park National Bank in 2014 as a Teller while completing her Bachelors of Science in Communication&rsquo\;s degree at Ohio University. She has held various positions over the years before assuming her current role as Community Relations Coordinator. A recipient of the Lancaster Fairfield County Chamber&rsquo\;s 2023 Young Professional of the Year award\, Delainey also serves on numerous local non-profit boards including\, Treasurer of Destination Downtown Lancaster\, President of Friends of the Lancaster Parks and Rec\, President of Visit Fairfield County and is also involved in Young Professionals of Fairfield County\, OUL'\;s Women'\;s Leadership Summit\, and the Fairfield County Foundation'\;s Women'\;s Giving Circle.\n\n


\nJoin us on \;Friday\, August \;4\, for an opportunity to hear from our guest speakers and create some amazing connections!
\n
\n

\n \;\n\n

The Women&rsquo\;s Leadership Coalition \;was launched with the goal to educate\, inspire\, mentor\, \;and support \;women in leadership positions in the workplace and in the community. The program also fulfills key parts of Pickerington Area Chamber'\;s vision and mission to provide opportunities for connection and to help our members and community thrive both today and tomorrow.

\n LOCATION:Redbud Commons: 602 Redbud Rd\, Pickerington\, OH 43147 UID:e.1451.15827 SEQUENCE:3 DTSTAMP:20260422T160840Z URL:https://business.pickeringtonchamber.com/events/details/wlc-difficult-customer-conversations-15827 END:VEVENT END:VCALENDAR